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Michell Portillo

Michell Portillo

Michell Portillo

Job title : Manager
Department : Quality Assurance
Company : Kintetsu World Express Mexico S.A. de C.V.
Location : Guadalajara, Mexico

Michell has a degree in Industrial Engineering from one of the top universities in Latin America (UNAM). Her first work experience started in a major Japanese electronics manufacturing company, where she specialized in work environment safety & security, acquiring knowledge about quality standards and supply chain security. Since she joined KWE Mexico's Quality Assurance Department in 2017, her efforts have been focused toward continuous improvement of our services.

Important things I've learned in KWE Mexico

Important things I've learned in KWE Mexico-1

When I first joined KWE Mexico back in 2017, although it was still undergoing organizational changes as it transitioned into a more mature enterprise, I was quite impressed by how rapidly the company had grown during its first 4 years. This motivated me to contribute toward helping the company achieve even more success in an organized-structured manner.

After 5 years with the company, I can say that KWE has given me the opportunity to take many challenging responsibilities that have led me to enjoy multiple satisfying moments, along with recognition - something very important to me. This has encouraged me to constantly acquire new knowledge, to always be professional and to become a better leader by helping to foster continuous improvement in others.

As with anyone else, I've had failures that pained me. At my previous job with a Japanese firm, I had to learn the hard way about "HoRenSo" - a system whereby, workers are expected to report problems, contact relevant people, and seek advice. I brought this knowledge with me to KWE Mexico and during all the years I've spent here, our company also taught - and proved to me - that we must convert each of our failures into a positive outcome by analyzing the root-cause and using the experience to avoid future reoccurrences.

Important things I've learned in KWE Mexico-2

As I see it, it is difficult to find greater differences in the way of doing things than between Japanese and Mexican cultures. Yet, working at KWE, I've come to believe that this "diversity" can make us better individuals. And, that together, we can thrive as a company even throughout all the hardships we've been facing in the world today.

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